Terms of Service

Please read these terms carefully before using the essimu service.

1. Acceptance of Terms

By accessing or using the essimu application and services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Essimu provides internet-based voice calling services using Voice over Internet Protocol (VoIP) technology. The Service allows users to make voice calls to telephone numbers, primarily focused on destinations in East Africa (Kenya, Tanzania, and Uganda).

3. Best-Effort Service

The Service is provided on a "best-effort" basis. Call quality and availability may vary depending on your internet connection, network conditions, and other factors beyond our control. We do not guarantee uninterrupted or error-free service.

4. No Emergency Services

Essimu is NOT a replacement for traditional telephone services. The Service does NOT support emergency calls (e.g., 000, 911, 112, or any other emergency number). You must maintain an alternative means of communication for emergency calls. Essimu shall not be liable for any inability to reach emergency services through the Service.

5. Account Registration

To use the Service, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use of your account

6. Billing and Payment

The Service operates on a prepaid, pay-as-you-go basis. By adding credit to your account, you agree to the following:

• Call charges are deducted from your balance at the applicable per-minute rate
• Rates are displayed in the application and may be updated from time to time
• All payments are processed securely through Stripe
• Prepaid credit is non-refundable except where required by law
• Unused credit does not expire

7. Acceptable Use

You agree not to use the Service for:

• Any unlawful, fraudulent, or harmful purpose
• Making threatening, harassing, or abusive calls
• Automated or bulk calling (robocalling)
• Reselling or redistributing the Service without authorisation
• Any activity that could damage, disable, or impair the Service

8. Intellectual Property

The essimu application, including its design, features, and content, is the property of Essimu and is protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

9. Limitation of Liability

To the maximum extent permitted by law, Essimu shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you have paid to us in the 12 months preceding the claim.

10. Service Modifications

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

11. Termination

We may terminate or suspend your account at any time if you violate these Terms or engage in conduct that we determine is harmful to the Service or other users. Upon termination, your right to use the Service will immediately cease.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the updated Terms on our website or through the application. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

14. Contact

If you have any questions about these Terms, please contact us at:

Essimu
Email: help@essimu.com